The exam covers proper communication skills to engage a customer, identify types of technology users, provide appropriate solutions based on needs and requirements - including Green IT and preventative maintenance - and coordinate with technical staff throughout the sales process. The test will also assess the candidate's knowledge in ongoing customer case and engagement and proper customer satisfaction techniques.
Candidate job roles include sales engineer, account manager and business development manager. The IT for Sales certification is ideal for students or individuals considering sales in a technical field. The certificate is also recommended for individuals currently in a technical sales role as well as seasoned sales professionals new to selling technology products and solutions.
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