Thursday, August 11, 2011

HDI Chapter Meeting Friday, August 19th in SF

HDI advances the technical service and support industry by providing high-quality professional development opportunities for individuals and support centers. HDI is about quality and standards in delivering ICT support services.

Friday, August 19th, from 11:30AM-1:30PM, HDI is having a local chapter meeting, featuring a presentation by Tyler Jones, at:

Learn iT! San Francisco
33 New Montgomery Street, Suite 300
San Francisco, California 94105

"With all of the process methodologies to choose from, it can be quite a challenge to come up with the metrics that are most important to manage IT from a business perspective. We'll outline some of the underlying general principles that apply across these multiple disciplines (such as ITIL, Six Sigma and MOF) by leveraging the most commonly implemented balanced scorecard approach... and common sense."

Tyler was the host of his own technology show, Random Access Radio, on WGST in Atlanta, GA from 1998 until 2003. He is also a published author on small business technology.

Register for the event here (and a chance to win an IPad2

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